On any given day, Chelsea Beets, The Clear Creek Group’s Villa Rental Manager, is planning dream vacations, down to the smallest detail. In addition to providing insights into Jackson Hole’s unique locations and rental home styles, she gets to know what board games new clients prefer in the living rooms, and how they want to stock the bar. When families arrive in winter, they can request sleds for the kids, groceries, and even pre-prepared meals for the refrigerator. And TCCG will always have its signature cookies and a bottle of Il Borro wine in your home, waiting to be uncorked.
Return clients learn we are able to secure their ski gear the night before they hit the slopes, so they don’t have to wait in line. TCCG hires a service that brings the gear to your door and they now offer a ticket service as well, so skiers and riders don’t have to visit the ticket window to activate their J card. “Dad can have a beer while he has his boots fitted, and get the kids set up,” Beets says, “If someone forgets a helmet or a balaclava on colder days, (the ski butler) can bring that too.”
TCCG’s full-service Concierge Staff can arrange in-home massage appointments, private yoga instruction or, new this year, they rent Biomats, heated, infrared body pads that helps with circulation and soothes sore muscles. First-time guests are greeted at their residence and given a tote bag and chocolate chip cookies made with love by a renowned local chef. Once the guests depart and return home, they receive a package in the mail containing a coffee table book that has stunning photographs of the Tetons – a perfect reminder of their time in Jackson Hole.
Another aspect of Beets’ job is to “think outside the box and consider what to do for repeat guests.” To that end, when one client said they could no longer find hot cocoa at their favorite haunt, she brought it to their rental home. She helps compile a unique calendar of local events, so if a guest wants to plan something off the slopes, he or she can enjoy a true, local experience, like attending a Jackson Hole Moose Hockey game or a Christmas tree lighting ceremony. During the holidays, TCCG works with local designers to deliver trees and decorate hearths and holiday dinner tables.
As The Clear Creek Group’s visitors focus on creating unforgettable memories with their families, Chelsea and the TCCG Concierge Team meticulously cater, plan, and provide support. No matter the request, The Clear Creek Group is driven to provide an unexpected level of service. After all, the only thing a families should need to worry about while on vacation in Jackson Hole, is having the time of their lives.